FAQ2020-09-22T02:38:44+00:00

Click on any of the tabs below to expand and read the answer!
If you don’t find the answer you’re looking for , don’t hesitate to send us an email.

How can I order?2020-06-27T19:32:56+00:00

If you haven’t registered with us yet please do so. Only members are allowed to place orders. You must prove that you are over the age of 19 and a resident of Canada to order with us. No exceptions.

Simply browse our items and add to cart. You are able to shop with us without having to log in but when you want to checkout it would require you to log in to your account.

Am I allowed to pick up my order?2020-06-27T19:35:54+00:00

No, we are a mail-order and delivery dispensary. If you are in the Vancouver/Burnaby area you will have an option for same-day delivery. If you are not looking for same-day delivery, or you are not in the Vancouver/Burnaby area, your package will be shipped out through Canada post.

How can I edit my order?2020-06-27T19:37:23+00:00

If you want to change or edit your order please be sure to email us immediately. We will do everything we can to accommodate you.

Please be aware that once your payment has been accepted or your order is en route we cannot cancel or edit your order.

Is it safe?2020-06-27T19:39:50+00:00

It is now legal to obtain medical marijuana through the mail to your door and be in possession of cannabis in Canada. We are one of 120+ dispensaries in the B.C. area (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. BC residents have been shipping cannabis in the mail since the 90’s. Due to the recent legalization of cannabis, it is now even safer to order and use marijuana in Canada.

When will my order be ready to ship?2020-08-05T19:58:28+00:00

Once we receive and process your payment we will then proceed to process your order.

Please note that any payment received after 2pm PST may not make it for same-day ship out. Your order will be processed but will be sent to the post office the following business day.

Please note that if you place an order on Friday after 2 pm PST, or Saturday and Sunday your payment and shipment will be processed on Monday morning according to queue.

Canada Post does not operate after hours, on weekends and holidays. Instead of rushing to send your order to Canada Post, we use our judgment to hold the order until their pick up service is operating. This way your order is not sitting at the local post office overnight. It’s safer at our warehouse until it can be picked up.

What happens if I don’t get my order?2020-06-27T19:49:20+00:00

Please be as accurate as possible when filling in the address. If there is an error on the shipping address we won’t be able to replace your order. If the error is on our part, we will gladly compensate you accordingly.

If your package is deemed missing due to our error we will replace the order. If a signature is waived then we would not replace the order. This means you have just waived your insurance with us. Once an order is suspected to be missing we will contact Canada Post 3 business days after the expected delivery date to open a ticket.

How long does it take for shipping with Canada Post?2020-06-27T19:54:05+00:00

Depending on where you are located in Canada shipping can be as quick as 1 business day to as long as 5 business days. Rural areas will take longer.

We only ship Xpresspost with Canada Post

Xpresspost shipping takes 2-5 business days

These aren’t guarantee shipping times with Canada Post but an accurate estimate. We have seen them take 1 to 3 days over the stated delivery days.

Given the nature of our business, if Canada post is late on their delivery dates we would not be able to make a claim for the shipping fee. Please be aware that once the package is out of our hands we do not have control of the package.

Will you ship to P.O. boxes?2020-06-27T19:54:33+00:00
Yes. We are not responsible for any thefts that may occur with P.O. Boxes

How much is your delivery fee?2020-10-25T19:56:06+00:00

Minimum order is $49!

We do not charge for delivery. But we do have a minimum delivery amount for certain areas.

-VANCOUVER/BURNABY- $49
-NORTH VANCOUVER- $79
-Richmond/New Westminster- $69
-Coquitlam/Surrey- $149
-Delta- $169
-Langley – $249

When will I get my tracking information?2020-06-27T19:56:16+00:00

Once we print your shipping labels, our software creates your tracking number. The information only updates once the order gets scanned at the post office. From there our software will then email you the tracking number. This usually takes about 2-4 hours from post office drop off.

There are times where Canada Post’s system does not correctly scan at the local post office and the tracking info will not have any updates. This will cause our software to not send any info. Once the order goes to the main processing facility in Richmond it will get scanned there and our software will pick that up and send you the tracking information. This can take up to 1 business day. Rest assured that your order is in transit even though there is no tracking info for the time being.

What are your delivery hours?2020-09-24T21:10:52+00:00

Orders are delivered between 12pm and 8pm.

Cut off for same-day delivery is 6:00pm.

Does shipping come with tracking?2020-06-27T19:57:16+00:00

Depending on where you are located in Canada shipping can be as quick as 1 business day to as long as 5 business days. Rural areas will take longer.

We only ship Xpresspost with Canada Post

All shipping comes with tracking information and signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive the signature please put down “no signature or N/S” in the order note section. We strongly suggest setting up a flex delivery address with Canada Post.

Repeat: We will not replace any orders that have been delivered but missing due to no signature on delivery or safe dropped.

Can I track my delivery?2020-07-16T08:00:23+00:00

For the safety of our drivers live tracking will not be available. Once our driver is heading to the delivery address, our system will send you a text that we are on the way. Once we are near the delivery address, another update will appear letting you know that we are near.

How will my order be packaged?2020-06-27T20:05:32+00:00

Orders will come in a bubble mailer or box depending on your order size.

The contents of your order will be put into a vacuum-sealed package.

Our flowers will come individually packed in a child-resistant/odor barrier mylar bags.

Prior to sending the order to Canada Post, we do a sniff test on each order to ensure no odor is leaking.

Your order will be as discrete as possible. There will be no indication of what the contents may be.

Do I need to show ID at the door?2020-07-16T08:02:40+00:00

No, we verify your ID during the registration process. We trust that we are delivering to the right person. Please note that during Covid-19 all our deliveries will be contactless and be left at the door.

What shipping company do you use?2020-06-27T20:11:08+00:00
At this moment, we only ship with Canada Post.
How long does delivery take?2020-08-29T20:49:52+00:00

Delivery usually takes 30 minutes – 2 hours. But our drivers will do their best to get to you within 1 hour of processing your order.

 

There is an issue with my product2020-06-27T20:12:16+00:00

If there are any issues with your products please email us at [email protected]

Please include your order number, the issue, and photos.

Please refer to the instructions above to properly make a claim.

How do you ship my order?2020-07-16T08:10:37+00:00

All orders are delivered by our highly trained and friendly drivers. Each order is carefully-picked, then delivered to you by one of our drivers. Our team will do their best to follow any order/delivery instructions you provide. Please feel free to reach out to our customer support team if you have a special request or need more information about our delivery process.

Your information will never be given to any third party delivery company.

Are your photos actual products you sell?2020-06-27T20:17:41+00:00
Yes! All our flower images are taken in-house with the products we have for sale. We use a DSLR with proper lighting to take these photos. We also use vendor-supplied images.

There is an issue with my shatter2020-06-27T20:18:46+00:00

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. A quick fix is to place it in the freezer for 15mins. The shatter will be hard enough to snap and dap with. Store it in the freezer.

We do not offer any reimbursement or refunds if your shatter turns to budder or wax.

What payment methods do you accept?2020-10-02T21:50:15+00:00

For Mailorders: Etransfer

For Local Delivery: Etransfers or Cash

If you decide to pay cash, please have your ID ready at the door and have exact change ready at the door, our drivers don’t carry cash with them.

I did not get the payment instructions email2020-06-27T20:19:46+00:00

If payment hasn’t been received within 2 minutes, most likely our emails get sent to the spam folder, if they are please make sure to check the spam folder and take us off.

To go to spam folder through Gmail , please watch this video: WATCH HERE 

To go to spam folder through Outlook, please watch this video: READ HERE

As a last resort please contact our customer support team.

How much does it cost to send money via Interac e-Transfer?2020-06-27T20:23:06+00:00
There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your bank or credit union directly.

How-To: Send money with Interac e-Transfer2020-06-27T22:44:26+00:00

To send, follow these easy-to-use instructions:

  • Log into your online or mobile banking app and select the account.
  • Add our payment email address.
  • Enter the amount and a security question

 

 

 

 

What is Interac e-Transfer?2020-06-27T22:45:05+00:00

Email Money Transfer or Interac e-Transfer is a fast, secure and convenient way to send money to anyone in Canada using online banking.

The participating bank or credit union transfers the funds using established and secure banking procedures. Transfers are almost instant, but can take up to 30 minutes depending on your bank or credit union.

Do you issue refunds?2020-06-27T22:46:28+00:00

No, all sales are final. For exemptions please contact our customer support. Any exceptions offered will be in the form of store credit only.

How secure is it to send money by email or text message through Interac e-Transfer?2020-06-27T22:46:52+00:00

You are not sending money by email or text message: Only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money.

The money always resides safely at a financial institution and is transferred through existing payment networks that banks and credit unions have used for years to settle cheques, bank machine deposits and withdrawals. Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption
I am in the local delivery area, how does it work?2020-07-26T20:12:57+00:00
  1. Register
  2. Place Order (at first the default Xpresspost shipping of $24 will appear, disregard this. Once you enter in your delivery details, our system will pick up, and change to free delivery”
  3. you will receive, payment instructions, please read them carefully and send payment

Once payment is sent, your order will be processed and be delivered to you as soon as possible. Your order will be delivered according to the order queue the same-day. Typical delivery times are from 30 minutes – 2 hours but are not guaranteed.

What areas do you deliver too?2020-10-24T23:58:55+00:00

All of lower mainland! Please note we do not delivery to commercial addresses. Hotels are An Exeption.

  • North Vancouver
  • Vancouver
  • Burnaby
  • New Westminister
  • Richmond
  • Coquitlam
  • Surrey
  • Delta
  • Langley

 

First Order Discount2020-10-28T03:18:49+00:00

The 20% first order discount is only 1 per household

Hours of operation?2020-06-27T19:26:37+00:00

Our hours of operation are Mon-Sun 12pm – 8pm PST.

Same day delivery cut off time is 7:00 pm

Fulfillment Hours: Mon-Sun 12pm PST to 7pm PST

We respond to emails daily. During hours of operation expect a response time of 1 hour during our hours of operation but do expect that time to increase to as long as 3-5 hours during sale periods, holidays, etc.

After hours of operation, expect a response time of 12-24 hours.

Have any questions for us?

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